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- We at present have 11 complaints directly concerning this online casino within our own database, and also a couple of issues regarding some other internet casinos associated to it.
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The Particular complaint was declined as the particular online casino acted simply by it’s conditions plus circumstances. Typically The gamer challenges in order to withdraw the equilibrium as the casino is usually seeking a non existing document in buy to platincasino opiniones validate the accounts. The Particular complaint had been resolved as the particular player got confirmed and pull away the stability. The player coming from Luxembourg wishes her deposits to be able to be returned given that typically the on line casino doesn’t keep Austrian License. We’ve rejected this particular complaint as each the particular player’s explicit request. Typically The gamer’s unable in buy to reopen the account after becoming self ruled out coming from the particular casino.
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The Particular player couldn’t offer this particular record plus later on halted responding to be able to his complaint, as a result all of us rejected tit. The Particular participant from Sweden is usually experiencing troubles withdrawing their earnings credited to continuing verification. Typically The participant coming from Philippines placed 100€ into their own PlatinCasino bank account through NodaPay, but only half regarding typically the sum provides been awarded. The complaint was solved as the participant’s lacking funds got credited. Take a look at the particular explanation associated with factors that we all take into account when establishing typically the Security Catalog ranking of Platin Casino. The Protection List is the primary metric we all employ to explain the particular dependability, justness, plus top quality regarding all on-line internet casinos within our own database.
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- The participant from Northern Rhine-Westphalia had gambled totally free spins at Platincasino plus had attempted to withdraw 100€.
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Typically The gamer from Sweden required a drawback fewer than a few of days before to submitting this particular complaint. Typically The gamer coming from Philippines had his accounts blocked by simply Platincasino plus asked for a checklist regarding his repayment transactions. The gamer confirmed that will he had exceeded typically the KYC verification plus insisted upon obtaining a transaction list coming from their sign up time in order to of which point. We educated the participant that we all were not able to be capable to deal with problems associated to GDPR problems in addition to recommended him to become able to get in touch with the particular appropriate regulators. The participant coming from Australia got passed the particular confirmation method, nevertheless had problems together with their disengagement request at Platincasino. This Individual had submitted all necessary documents, but the particular online casino carried on to be able to delay their €2,eight hundred payout.
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- The Particular player had been knowledgeable of which getting in touch with the particular online game provider may possibly not possess yielded additional assistance, major to the particular seal associated with the complaint.
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Typically The player through Germany got self-excluded himself but was nevertheless capable in buy to create a downpayment regarding €80 just before his accessibility got clogged. Typically The gamer got supplied the particular timeline of the particular occasions plus verified that the casino had been aware of their request regarding a refund. We All had requested regarding additional evidence, which includes the particular verification obtained coming from the casino and resistant regarding typically the downpayment. However, the particular gamer informed us that typically the concern experienced already been fixed and typically the on line casino got returned the funds. The Particular player through Germany had recently been unsuccessfully trying for days in purchase to withdraw €820 through Platincasino.
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The Particular player coming from Germany got already been trying in buy to take away the girl free rewrite winnings with regard to 12 times, but the woman requests have been constantly terminated. She experienced earlier already been confirmed in inclusion to got contacted the financing division but confronted problems together with survive chat plus email responses. The complaint was shut as the particular player verified the woman disengagement had been recognized and simply no more reply was obtained. The gamer coming from Australia documented of which the woman withdrawal had been pending considering that This summer 29, 2024, despite having completed all bonus requirements.
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Typically The player experienced successfully taken their particular profits using Skrill or Crypto, advising other gamers in order to use the same strategies because of in purchase to typically the on line casino’s rigid drawback policy. Typically The problem got recently been successfully solved plus the complaint had been shut. He said that will their €100 had been his very own cash and not a win, yet the particular casino insisted it was subject matter in buy to wagering specifications despite the gamer getting incapable to end upward being able to play.
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The gamer coming from Germany experienced placed 20 Pounds plus earned nine hundred Euros nevertheless confronted recurring cancellations associated with the girl withdrawal asks for in spite of possessing submitted all needed documents. The Lady skilled unresponsive consumer help and a disabled reside talk, which usually brought up issues regarding potential concerns related to Platincasino’s supply in Philippines. Typically The Problems Group experienced expanded the particular analysis period but ultimately experienced to become able to deny the particular complaint credited to become able to the gamer’s absence of response to be capable to questions.
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